Rezly AI
Profile

Contact

  • [email protected]
  • +44 7700 900020
  • Edinburgh, UK

Skills

  • Communication: Phone Etiquette, Customer Service, Interpersonal Skills, Professional Correspondence
  • Technical: Microsoft Office Suite, Multi-Line Phone Systems, Scheduling Software, Email Management
  • Administrative: Appointment Scheduling, Data Entry, Filing Systems, Mail Processing, Visitor Management
  • Personal: Time Management, Multitasking, Problem-Solving, Attention to Detail, Friendly Demeanor

Chloe Stewart

Receptionist

Summary

Professional and welcoming receptionist with 4 years of experience managing front desk operations in busy corporate environments. Skilled in customer service, multi-line phone systems, scheduling, and administrative support. Known for maintaining a positive, organized reception area while handling diverse tasks efficiently.

Experience

Front Desk Receptionist
Tech Innovations Corporation
Edinburgh, UK
February 2022 - Present
  • Greeted and assisted 50+ visitors daily, providing exceptional customer service and professional first impression of the company.
  • Managed multi-line phone system, routing calls to appropriate departments and taking detailed messages with 100% accuracy.
  • Scheduled and coordinated conference room bookings for meetings, ensuring proper setup and technical equipment availability.
  • Processed incoming and outgoing mail, packages, and courier deliveries, maintaining organized tracking system.
  • Maintained reception area cleanliness and organisation, creating welcoming environment for clients and guests.
  • Provided administrative support including data entry, filing, and document preparation for various departments.
Receptionist
Metro Medical Group
Edinburgh, UK
June 2020 - January 2022
  • Managed patient check-in and check-out procedures, verifying insurance information and collecting co-payments.
  • Scheduled patient appointments using electronic medical records system, optimising doctor availability and patient flow.
  • Answered incoming calls professionally, addressing patient inquiries and directing calls to appropriate medical staff.
  • Maintained confidential patient records in compliance with HIPAA regulations and office privacy policies.
  • Coordinated with billing department to resolve payment issues and process insurance claims efficiently.
  • Assisted with office inventory management and supply ordering to ensure smooth daily operations.

Education

Level 3 Certificate in Business Administration
City of Glasgow College
Edinburgh, UK
Jan 2019 - Dec 2019
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