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Olivia Clarke

Experienced Barista

  • [email protected]
  • +44 7700 900034
  • Bristol, UK

Summary

Enthusiastic and skilled barista with 4 years of experience in specialty coffee preparation and customer service. Expert in espresso extraction, latte art, and coffee brewing methods. Known for creating welcoming café experiences, maintaining high drink quality standards, and working efficiently during peak rush periods.

Experience

  • Lead Barista
    • /
  • Artisan Coffee House
  • Bristol, UK
    • /
  • May 2022 - Present
  • Prepared 200+ specialty coffee drinks per shift including espresso, pour-over, cold brew, and signature beverages.
  • Trained 8 new baristas on espresso machine operation, milk steaming techniques, and latte art fundamentals.
  • Maintained espresso machine calibration and performed daily equipment maintenance, reducing downtime by 25%.
  • Managed opening and closing procedures including cash reconciliation, inventory counts, and store cleanliness.
  • Developed 3 seasonal specialty drink recipes that increased seasonal beverage sales by 30%.
  • Consistently maintained a customer satisfaction score of 4.9/5 through friendly service and drink quality.
  • Barista
    • /
  • Bean & Brew Café
  • Bristol, UK
    • /
  • August 2020 - April 2022
  • Prepared espresso-based drinks, brewed coffee, and tea beverages according to company standards and recipes.
  • Provided excellent customer service, remembering regular customers' orders and preferences.
  • Operated POS system for order processing, cash handling, and card transactions with 100% accuracy.
  • Maintained a clean and organized workspace, following health and safety regulations at all times.
  • Assisted with food preparation including sandwiches, pastries, and breakfast items during morning rush.
  • Participated in weekly coffee tastings and training sessions to expand knowledge of beans, origins, and brewing methods.

Education

  • Level 5 Diploma in Business
    • /
  • The Manchester College
  • Bristol, UK
    • /
  • Sep 2018 - Jun 2020

Skills

  • Coffee: Espresso Extraction, Latte Art, Pour-Over, Cold Brew, French Press, Coffee Tasting & Cupping
  • Technical: Espresso Machine Operation, Grinder Calibration, POS Systems, Cash Handling, Inventory Management
  • Certifications: Food Handler's Permit, SCA Barista Skills Foundation
  • Professional: Customer Service, Speed & Efficiency, Multitasking, Team Collaboration, Cleanliness Standards
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