Rezly AI

Thomas Cooper

Experienced Waiter

  • [email protected]
  • +44 7700 900022
  • Birmingham, UK

Summary

Friendly and efficient waiter with 5 years of experience in high-volume restaurants. Skilled in providing exceptional customer service, managing multiple tables simultaneously, and upselling menu items. Known for creating positive dining experiences and maintaining composure during peak hours.

Experience

  • Head Waiter
    • /
  • The Grand Bistro
  • Birmingham, UK
    • /
  • March 2022 - Present
  • Managed a section of 8-10 tables, serving an average of 60 guests per shift while maintaining high service standards.
  • Trained and mentored 10 new waitstaff on restaurant procedures, menu knowledge, and customer service techniques.
  • Increased average table spend by 15% through effective upselling of appetizers, desserts, and premium beverages.
  • Collaborated with kitchen staff to ensure timely and accurate delivery of orders, maintaining a 98% order accuracy rate.
  • Resolved customer complaints promptly and professionally, achieving a 4.8/5 customer satisfaction rating.
  • Managed reservations and seating arrangements during peak hours, optimising table turnover by 20%.
  • Waiter
    • /
  • Riverside Grill
  • Birmingham, UK
    • /
  • June 2019 - February 2022
  • Provided attentive and personalized service to guests in a fast-paced casual dining environment.
  • Processed orders using POS system, handled cash and credit card transactions accurately.
  • Maintained thorough knowledge of menu items, daily specials, and wine pairings to assist guests with selections.
  • Ensured tables were properly set, cleaned, and maintained throughout each shift.
  • Assisted with opening and closing duties including inventory counts and restaurant preparation.
  • Consistently received positive customer feedback and was named Employee of the Month three times.

Education

  • Level 5 Diploma in Hospitality Management
    • /
  • City College of Chicago
  • Birmingham, UK
    • /
  • Sep 2017 - Jun 2019

Skills

  • Service: Table Management, Order Taking, Food & Beverage Service, Wine Knowledge, Upselling Techniques
  • Technical: POS Systems, Reservation Management, Cash Handling, Food Safety Certification
  • Professional: Customer Service, Communication, Multitasking, Time Management, Team Collaboration
  • Languages: English (Native), Spanish (Conversational)
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Waiter

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