Skip to main content
Rezly AI

David Rodriguez

  • david.rodriguez@email.com
  • (555) 567-8901
  • Austin, TX

Summary

Dedicated Customer Support Specialist with 5 years of experience delivering exceptional service and technical assistance across multiple channels. Proven track record of resolving complex customer issues, maintaining high satisfaction ratings, and building lasting customer relationships. Skilled in CRM systems, troubleshooting, and effective communication.

Experience

  • Senior Customer Support Specialist
    • /
  • CloudTech Solutions
  • Austin, TX
    • /
  • March 2021 - Present
  • Provided technical support and troubleshooting assistance to 40+ customers daily via phone, email, and live chat channels.
  • Maintained 95% customer satisfaction rating by delivering prompt, accurate, and empathetic solutions to customer inquiries.
  • Documented customer interactions and technical issues in CRM system (Zendesk), ensuring comprehensive records for follow-up.
  • Collaborated with product and engineering teams to identify bugs, escalate critical issues, and provide customer feedback.
  • Trained and mentored 4 new support team members on best practices, product knowledge, and company protocols.
  • Created knowledge base articles and FAQ documentation that reduced repetitive inquiries by 30%.
  • Customer Support Representative
    • /
  • TechServe Inc.
  • Austin, TX
    • /
  • July 2019 - February 2021
  • Handled inbound customer inquiries and support requests, resolving 85% of issues on first contact.
  • Processed product returns, refunds, and exchanges in accordance with company policies and procedures.
  • Utilized Salesforce CRM to track customer interactions, update account information, and manage support tickets.
  • Identified opportunities for upselling and cross-selling products based on customer needs and usage patterns.
  • Participated in quality assurance reviews and consistently exceeded performance metrics for response time and resolution.
  • Contributed to team initiatives that improved average handle time by 20% while maintaining quality standards.

Education

  • Bachelor of Arts in Communication
    • /
  • University of Texas at Austin
  • Austin, TX
    • /
  • Aug 2015 - May 2019

Skills

  • Customer Service: Issue Resolution, Active Listening, Empathy, Conflict De-escalation, Customer Retention
  • Technical: CRM Systems (Zendesk, Salesforce), Help Desk Software, Live Chat Platforms, Microsoft Office
  • Communication: Phone Support, Email Correspondence, Live Chat, Documentation, Multilingual (English, Spanish)
  • Professional: Problem-Solving, Time Management, Team Collaboration, Adaptability, Product Knowledge
Use this Example
4.9(57 reviews)

Customer Support Specialist

Perfect for customer support, service representatives, and help desk roles

Use this Example
No sign up required